Upstate Medicare helps people understand Medicare timing, organize the details that affect plan fit, compare the plans the agency is appointed to offer, and receive support after enrollment.
Based in Upstate New York, our agency meets clients in person by arrangement and extends phone and video guidance throughout New York State.
One relationship, carried forward.
Education
Review & Guidance
Ongoing Client Care
Six deliberate stages keep the review focused on your situation and carry support beyond a one-time plan decision.
Begin with the person, not a product.
Timing, current coverage, priorities, and what has changed.
Doctors, prescriptions, pharmacies, hospitals, travel, and budget.
Make the tradeoffs visible and useful.
Compare the plans the agency is appointed to offer in the beneficiary’s service area.
Networks, drug coverage, costs, benefits, and practical limitations.
Carry the decision into year-round care.
Help the client understand the enrollment or coverage decision.
Ongoing questions, letters, changes, and annual plan reviews.
The relationship continues after enrollment.
What clients can expect before a decision, during the review, and throughout the relationship.
Understand the decision before making it.
Clear explanations
Medicare details and plan tradeoffs are explained in plain English at a useful pace.
Review before recommendation
Relevant details are organized before any plan recommendation is discussed.
Plain-English pace
Questions are handled at a pace that leaves room to understand the decision.
A respectful process with visible accountability.
Respect for personal information
Only information relevant to the Medicare review should be shared through the proper channel.
Local accountability
Chad Bruce and Deborah Gamble are visible leaders accountable for the agency experience.
A familiar point of contact
The agency is structured for continuity rather than a rotating national call-center experience.
Support that continues beyond enrollment.
Support after enrollment
Client support remains available when letters, changes, or practical questions arise.
Annual review availability
Existing clients can revisit plan fit as coverage, prescriptions, or priorities change.
A year-round relationship
The service model extends beyond a one-time enrollment transaction.
In-person appointments keep the agency connected locally; phone and video extend access across New York State.
Leadership & Advisors
Chad Bruce and Deborah Gamble remain accountable for the agency's Medicare guidance and client-care standards.
Founder & Principal Medicare Advisor
Medicare timing, plan-fit review, and agency strategy.
Medicare Advisor & Client Care Lead
Client care, follow-up, communication, and annual review continuity.
Based in Upstate New York · Serving New York State
Medicare Guidance Across New York State
New York State · county-level context
County boundaries keep local plan context visible.
Local roots · statewide access
Upstate Medicare serves Medicare beneficiaries through in-person appointments, phone consultations, and video meetings. Tell us where you live and what you need help with, and our agency will confirm the Medicare guidance and plan-review options available in your area.
Start with how you want to meet. We will keep the local details visible.
01
Meet locally or regionally where location, scheduling, and practical availability allow.
Available by appointment and arrangement.
02
Speak directly with an Upstate Medicare advisor from anywhere in New York State.
Available statewide.
03
Meet face-to-face online for Medicare education, plan review, and follow-up.
Available statewide.
In-person availability depends on location, scheduling, and practical availability. Phone and video appointments are available throughout New York State.
Insurance companies, provider networks, and Medicare plans vary by county and service area. Upstate Medicare compares only the plans the agency is appointed to offer in the beneficiary’s area.
Share what is changing and what matters to your coverage. Our agency will help organize the details and explain the next step without pressure.
We do not offer every plan available in your area. Currently we represent 7 organizations which offer 121 products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
