Leadership & Advisors

The people accountable for the agency experience

Chad Bruce and Deborah Gamble lead Upstate Medicare's Medicare guidance and client care, keeping responsibility visible from the first conversation through ongoing support.

Schedule Your 20-Minute Fit Check Call or text (315) 748-6461

Chad Bruce and Deborah Gamble, Upstate Medicare leadership — Two leaders, one continuous standard of care.

Leadership profiles

Distinct responsibilities, shared accountability.

Each profile reflects a different part of one consistent agency relationship.

Chad Bruce

Founder & Principal Medicare Advisor

Agency strategy and Medicare review standards.

Chad focuses on Medicare timing, doctors, prescriptions, costs, and plan tradeoffs—explaining the details in plain English before a client makes a decision.

The details he brings into focus

Medicare timing · Plan-fit review · Doctors, prescriptions, and costs · Agency strategy

How his work serves clients

Leads timing and plan-fit conversations, organizing doctors, prescriptions, and cost priorities before a decision.

Deborah Gamble

Medicare Advisor & Client Care Lead

Client care, organization, and communication.

Deborah helps clients stay organized, heard, and supported before, during, and after enrollment, with an emphasis on responsive year-round service.

The relationship she carries forward

Coordinates follow-up, continuity, and annual-review support so clients know where to bring questions after enrollment.

Her areas of focus

Client care · Follow-up and continuity · Annual review support · Organization and communication

Leadership accountability

The standard stays connected to the people leading it.

Review standards: Details are organized before a recommendation is discussed.Clear communication: Plan tradeoffs are explained in plain English.Ongoing support: Questions, changes, and annual review remain part of the relationship.Leadership accountability: Chad and Deborah remain visible and accountable for the agency experience.

Questions begin with the agency and remain connected to visible leadership.

Medicare guidance and client care remain part of one accountable agency relationship.

Schedule Your 20-Minute Fit Check (315) 748-6461

We do not offer every plan available in your area. Currently we represent 7 organizations which offer 121 products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.